Shipping policy

At Velvique, we understand how important timely delivery is. We are committed to providing reliable worldwide shipping while keeping the ordering process simple and transparent.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

During promotional events or holidays, processing may require additional time.

Orders are processed Monday through Friday, excluding public holidays.

Shipping Coverage

We proudly provide Free Worldwide Shipping.

No minimum purchase is required to qualify for free shipping.

Estimated Delivery Time

Estimated delivery is 7–14 business days after shipment.

Delivery times are estimates only and may vary depending on destination, customs clearance, carrier operations, weather conditions, or seasonal demand.

Order Tracking

Once your order has shipped, a tracking confirmation email will be sent whenever tracking is available.

Please allow carriers time to update tracking information after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Orders returned because of incorrect addresses may require additional shipping charges before reshipment.

Lost Packages

If your package appears lost during transit, please contact our support team.

We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

Damaged Deliveries

If your package arrives damaged, please notify us within 7 days of delivery and include photographs of both the product and packaging.

We will gladly arrange a replacement or refund whenever appropriate.

Customs & Import Fees

Depending on your country, customs duties or import taxes may apply.

These charges are determined by local authorities and remain the customer's responsibility unless otherwise specified.

Contact

Email: support@velvique.space

Phone: +1 (604) 224-0312