Terms of service

Welcome to Velvique.space. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to comply with these Terms. If you do not agree with any part of these Terms, please discontinue using our website.

1. About Velvique

Velvique is an online retailer specializing in premium bath towels, bamboo towels, microfiber towels, towel sets, and carefully selected home essentials. We strive to provide accurate product information, secure transactions, and dependable customer service.

2. Eligibility

By using this website, you confirm that you are at least the age of majority in your jurisdiction or have permission from a parent or legal guardian.

3. Products

We make every effort to present our products accurately, including colors, descriptions, specifications, and images. However, actual colors may vary depending on your screen settings.

We reserve the right to update product information, discontinue products, or modify our catalog at any time without prior notice.

4. Pricing

All prices displayed are listed in the applicable currency shown on the website.

Prices may change without prior notice.

Taxes, customs duties, or import fees may apply depending on your country's regulations and remain the customer's responsibility unless otherwise stated.

5. Orders

After placing an order, you will receive an order confirmation email.

Receiving this email does not constitute final acceptance of your order.

We reserve the right to refuse, limit, or cancel orders if fraudulent activity, pricing errors, inventory issues, or other unusual circumstances are detected.

6. Payment

We accept secure online payment methods available during checkout.

Payment information is processed through trusted third-party payment providers. Velvique does not store your complete payment card information.

7. Shipping

We proudly offer free worldwide shipping.

Estimated delivery time is 7–14 business days.

Shipping times are estimates and may occasionally vary because of customs processing, weather conditions, holidays, carrier delays, or other circumstances beyond our control.

8. Returns and Refunds

Our 30-Day Return & Refund Policy forms part of these Terms.

Eligible products may be returned within 30 days after delivery according to our published Return & Refund Policy.

9. Customer Responsibilities

Customers agree to:

Provide accurate billing and shipping information.
Maintain updated contact details.
Use the website only for lawful purposes.
Refrain from fraudulent purchases or misuse of our services.

10. Intellectual Property

All content available on Velvique.space—including logos, product descriptions, graphics, icons, images, text, website design, and branding—is the property of Velvique or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, or distributed without prior written permission.

11. Limitation of Liability

To the fullest extent permitted by law, Velvique shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability shall never exceed the purchase price paid for the affected order.

12. Third-Party Links

Our website may contain links to third-party websites for customer convenience.

We are not responsible for the content, security, privacy practices, or services provided by external websites.

13. Privacy

Your use of our website is also governed by our Privacy Policy.

We collect only the information necessary to process orders, improve customer service, and enhance your shopping experience.

14. Force Majeure

Velvique shall not be responsible for delays or failure to perform caused by events beyond our reasonable control, including natural disasters, labor disputes, governmental actions, internet outages, transportation disruptions, or public emergencies.

15. Changes to These Terms

We reserve the right to update these Terms at any time.

Any revisions become effective immediately after publication on this website.

16. Governing Law

These Terms shall be governed and interpreted according to the applicable laws governing our business operations without regard to conflict of law principles.